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PODCAST: How Best To Prepare For a Job Interview
January 10, 2020
Robby Vanuxem

With Robby Vanuxem Managing Director, Hays Belgium

Have you got a job interview coming up? In this podcast, we explain how best to prepare for an interview and make a success of it.

Podcast notes:

Preparation for an interview is key to its success. What are your thoughts in terms of ensuring you prepare for an interview properly?

  • One of the first questions your interviewer will likely ask is “Why do you want to work here?” There’s nothing more off putting to an hiring manager or interviewer than a candidate who has not prepared well and blags their way through the interview
  • By researching the company well and then being clear in your answers, you’re essentially communicating to an interviewer that you are 100 per cent interested in the role and the company, and that you’re taking the interview seriously
  • Going into interview room fully prepared, will also make you feel more confident, enabling you to do yourself justice during your interview
Two-Fifths of Customer Service Employees Looking for New Job
January 10, 2020

The new year is predicted to encourage nearly 40% of customer service workers to look for a new role 

Nearly two-fifths (39%) of employees in customer service roles are likely to look for a new job in January, according to quality assurance platform EvaluAgent.

The study found that 40% of customer service staff are less happy in January than any other month.

It estimated around 5% of customer service workers will leave their jobs in January. Given that there are more than 640,000 people in these roles in the UK businesses could stand to lose around £201,757,500 in January alone, the research predicted.

Employers seemed to underestimate the issue, with 70% of workplaces not believing that staff are more likely to change jobs in January than in other months. 

Financial incentives such as salary increases and bonuses were found to be an ineffective retention solution, with 47% of those surveyed saying money wouldn’t affect their decision to stay or leave a company in January. This was especially true for younger workers, with 59% of 18- to 24-year-olds saying that money isn’t an effective motivation.

The researched suggested that businesses should be using employee engagement strategies including regular and timely feedback, non-financial rewards, and healthcare and flexitime. 

Jaime Scott, co-founder and CEO of EvaluAgent, said:

“High employee turnover in January is a problem for many businesses and can cause significant problems when it comes to productivity and customer satisfaction levels. 

“There is a direct link between employee engagement and turnover, suggesting that businesses need to be making far more effort to engage their workforce at this time of year if they are to prevent the annual surge in departures.” 

The research was carried out by Evaluagent and the sample was from 1,000 workplaces across the UK. 

New Essential Digital Skills: Booking Now Open for Free CPD Events

Booking has opened for the Education and Training Foundation’s (ETF) free face-to-face training and online workshops to support staff involved in delivering courses for the upcoming Essential Digital Skills entitlement.

The Education And Training Foundation

As from September 2020, adults aged 19 and over with no or low digital skills will be entitled to free training to develop their digital skills, in line with existing maths and English entitlements. Demand for courses is anticipated to be high and there is interest in delivery from all parts of the Further Education (FE) and Training sector.

According to the Lloyds Bank UK Consumer Digital Index 2019, more than half of working-age adults in the UK – 17.3 million people in total – do not have the essential digital skills they need for work.

In addition, the survey found that 11.9 million people lack the digital skills they need for everyday life in the connected world in which we now live.

In response, the Department for Education (DfE) introduced new national standards in April 2019, replacing the basic ICT standards published in 2006. The new standards cover five areas reflecting the way in which we now live online:

  • Using devices and handling information – using devices, finding and evaluating information, managing and storing information, identifying and solving technical problems
  • Creating and editing – creating and editing documents and digital media, processing numerical data
  • Communicating – communicating, sharing and managing traceable online activities
  • Transacting – using online services, buying securely online
  • Being safe and responsible online – protecting privacy and data, being responsible online, digital wellbeing.

The Essential Digital Skills training events and webinars are part of a broader CPD package commissioned by DfE from the ETF to support the FE sector in delivering the new entitlement, which also includes:

  • An interactive self-assessment tool
  • A series of 20 short online learning modules
  • Development of a community of practice to offer peer-to-peer support
  • A multimedia toolkit to provide guidance on the CPD package.

The self-assessment toolkit, the online learning modules and the community of practice will be hosted on the ETF’s Enhance Digital Teaching Platform, which has already proved a popular resource for teachers and trainers seeking to develop their digital skills. The CPD package will be free to all staff.

The face-to-face training workshops will take place in Bristol, Leeds and London, starting on 29 January. Webinars are also being provided for those who cannot attend face-to-face training. It is anticipated that the programme will be particularly helpful for those teachers and trainers who are not ICT specialists but rather will deliver digital skills training as part of another learning programme such as ESOL or Preparation for Life and Work. The aim of the training is to build confidence and share practice related to different teaching contexts.