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COVID-19 Update: Changes to Jobcentre Appointments
March 20, 2020

The DWP has announced changes to jobcentre appointments, effective immediately.

The updated guidance is online at: https://www.understandinguniversalcredit.gov.uk/coronavirus/

Changes to jobcentre appointments

People receiving benefits do not have to attend jobcentre appointments for three months, starting from Thursday 19 March 2020.

People will continue to receive their benefits as normal, but all requirements to attend the jobcentre in person are suspended.

People can still make applications for benefits online if they are eligible.
Jobcentres remain open, and will continue to support people who are not able to use phones and online, including homeless people.

People already claiming Universal Credit who think you may have been affected by coronavirus, must contact their JCP Work Coach as soon as possible.


  • using your online journal, or
  • calling the Universal Credit helpline

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