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Measuring Soft Outcomes
November 22, 2016
2

Soft Outcomes are outcomes from training, support or information, advice and guidance interventions, which unlike hard outcomes, such as qualifications and jobs, cannot be measured directly or tangibly. Soft outcomes may include achievements relating to:

  • interpersonal skills, for example: social skills and coping with authority
  • organisational skills, such as: personal organisation, and the ability to order and prioritise
  • analytical skills, such as: the ability to exercise judgement, managing time or problem solving, and
  • personal skills, for example: insight, motivation, confidence, reliability and health awareness.

THE INSTITUTE FOR EMPLOYMENT STUDIES, have written a guide to assist projects and organisations to understand and implement systems for recording soft outcomes and distance travelled.

To download the guideĀ Click Here


  1. Surrey Family Learning have adapted a measuring Softer(Wider) Outcomes model which we used successfully in 2015-16. The manager for Outreach and ‘Passport to wellbeing’ is also adapting the model to enable the measurement of these very important outcomes for learners.

    • Hi Cheryl,

      Firstly, apologies for not getting a reply to your sooner. You must have been one of our first users.

      Secondly, thank you for your information. It is very interesting. Is there anywhere we can view this? Do you have a URL that we could share with others on the best practice?

      Many Thanks

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