The Skills Funding Agency is responsible for the commissioning, contracting and performance management of the National Careers Service (https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx).
All contractors operate as one service using a single brand, tools and IT infrastructure which facilitates signposting and referral between the telephone, face to face and web channels in response to customer needs.
The telephone channel delivers information and advice over the telephone, web chat, email and web forums. There is a separate supplier for the young people’s careers helpline and the adult careers helpline. Bi-lingual advisers are also available in eight languages: Farsi, French, Gujarati, Polish, Punjabi, Somali, Sylheti and Urdu.
Face-to-face advice is delivered through eleven prime contractors in twelve geographical areas. They are responsible for the engagement of sub-contractors, ensuring that they deliver the brand values and service.
- West Midlands – Prospects
- South West – Prospects
- London – Prospects
- Yorkshire and Humber – Careers Y&H
- Greater Manchester, Cheshire, Warrington & Staffs – Economic Solutions
- Liverpool City Region, Cumbria & Lancashire – Economic Solutions
- North East – CfBT
- South Central – CfBT
- South East – CXK
- Thames Valley – Adviza
- Central Eastern – Futures Advice
- East Midlands – Futures Advice
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